These Terms and Conditions govern your use of Afroz Travel services. By booking with us, you agree to these terms.
Afroz Travel, founded by Mohammad Bilal Jogilkar, provides luxury private van transportation for pilgrims in Saudi Arabia, including services in Makkah, Madinah, Taif, Jabal al-Noor, and other Islamic sites. Services include vehicle and driver but exclude accommodation, meals, or entry fees unless explicitly stated.
Bookings can be made via phone, email, WhatsApp, or Instagram @afroztravelofficial. A booking is confirmed only upon written confirmation and receipt of required payment.
We accept bank transfer, credit/debit cards, cash, and mobile payments.
Cancellation charges:
Cancellations must be in writing (email/WhatsApp) and are effective upon our acknowledgment.
We may cancel bookings due to circumstances beyond our control, vehicle unavailability, or safety concerns. In such cases, we provide full refunds but are not liable for consequential losses.
You must:
Prohibited items include illegal substances, weapons, hazardous materials, and items that could damage vehicles.
Our drivers will operate vehicles safely, treat you with respect, assist with luggage, and maintain professional conduct. We commit to punctuality but cannot guarantee exact times due to traffic or weather.
Standard luggage allowance is 2 large suitcases and 1 carry-on per passenger. Excess luggage may require vehicle upgrade at additional cost.
Our liability is limited to direct damages from our negligence in providing services. We are not liable for delays due to traffic/weather, missed flights or appointments, lost or damaged personal property, or indirect/consequential damages.
Maximum liability does not exceed the amount paid for the specific service. We strongly recommend clients maintain personal travel insurance.
We are not liable for service failures due to natural disasters, government restrictions, war, strikes, pandemics, or severe weather. We will offer rescheduling or refunds as appropriate.
Complaints should be raised immediately with drivers or our team, then submitted in writing within 7 days. We will investigate and respond within 14 days. These terms are governed by Saudi Arabian law.
Use of our services is governed by our Privacy Policy. Please review it to understand data handling practices.
We reserve the right to modify these terms. Updated versions will be posted with new effective dates. Continued use after changes constitutes acceptance.
By booking Afroz Travel services, you acknowledge reading, understanding, and agreeing to these Terms and Conditions.